Virtual Patient Support Specialist

Lifelancer
Oklahoma City, OK
Category Healthcare
Job Description
As a Virtual Patient Support Specialist, you will be responsible for answering non-clinical related questions, triaging adverse events, and product complaints, while maintaining a working knowledge of program guidelines and product or disease state. You will also be required to conduct pre and post call analysis, answer incoming and outgoing calls, and identify areas that are potentially troublesome.

Requirements

  • Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience
  • 1+ years recent pharmaceutical or healthcare industry experience
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills
  • Ability to type 40+ words per minute
  • Efficient computer and data entry skills
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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