Virtual Patient Support Specialist

Lifelancer
Oklahoma City, OK
Category Healthcare
Job Description
You're a proactive problem-solver and have the ability to make customers feel like your friend. As a Virtual Patient Support Specialist, you will answer non-clinical related questions, triage adverse events and product complaints, and enter data into the CRM. Working hours are 11:30am - 8pm EST.

Requirements

  • Complete follow-up for missing/updated information from stakeholders
  • Ensure document/data processing, data corrections and all communication are documented accurately, concisely and in a timely manner
  • Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
  • Conduct pre and post call analysis of calls
  • Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules
  • Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved

Benefits

  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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