Virtual Patient Support Specialist

Lifelancer
Phoenix, AZ
Category Healthcare
Job Description
As a Virtual Patient Support Specialist, you will be responsible for answering non-clinical related questions, triaging adverse events and product complaints, and ensuring accurate documentation and communication. You will work with program guidelines, product or disease state knowledge, and conduct pre and post call analysis of calls.

Requirements

  • Bachelor’s Degree or 1+ year of healthcare call center experience
  • 1+ years recent pharmaceutical or healthcare industry experience
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs

Benefits

  • Competitive compensation package
  • Health benefits (Medical, Dental, and Vision)
  • Company match 401k
  • Flexible paid time off (PTO)
  • Sick time
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