Virtual Patient Support Specialist

Lifelancer
Nashville, TN
Job Description
We are seeking a Virtual Patient Support Specialist to answer non-clinical related questions, triage adverse events, and process data into the CRM. The ideal candidate will have 1+ year of healthcare call center experience and a working knowledge of medical terminology.

Requirements

  • Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience.
  • 1+ years recent pharmaceutical or healthcare industry experience
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills.
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly.
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs.
  • 1+ year in pharmaceutical or healthcare call center with Risk Evaluation and Mitigation Strategy (REMS) experience highly preferred.

Benefits

  • Competitive compensation package
  • Health benefits (Medical, Dental, Vision)
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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