Virtual Patient Support Specialist

Lifelancer
City of Albany, NY
Category Healthcare
Job Description
Provide inbound customer support in a virtual pharmaceutical contact center environment, handling patient, caregiver, healthcare provider, and clinic personnel communications, and resolve issues or escalate to internal teams as needed.

Requirements

  • High school diploma or equivalent
  • 1-3 years’ experience in customer service, call center operations or related fields
  • Strong verbal and written communication skills
  • Ability to communicate complex information clearly and effectively to diverse audiences

Benefits

  • Competitive compensation package
  • Health benefits (Medical, Dental, Vision)
  • 401k with company match
  • Flexible paid time off (PTO)
  • Sick time
]]>