Virtual Patient Support Specialist

Lifelancer
City of Rochester, NY
Category Customer Service
Job Description
You'll provide inbound customer support in a virtual pharmaceutical contact center environment, resolving patient issues and building positive relationships with patients and healthcare providers.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Benefits

  • Competitive compensation package
  • Health benefits (Medical, Dental, Vision)
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
]]>