Virtual Patient Support Specialist

Lifelancer
Phoenix, AZ
Category Customer Service
Job Description
You’ll be a proactive problem-solver and have the ability to make customers feel like your friend in this Virtual Patient Support Specialist role.

Requirements

  • Answer non-clinical related questions and triage adverse events and product complaints
  • Complete follow-up for missing/updated information from stakeholders
  • Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
  • Conduct pre and post call analysis of calls
  • Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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