Virtual Patient Support Specialist

Lifelancer
Oklahoma City, OK
Category Healthcare
Job Description
Job Title: Virtual Patient Support Specialist. Answer non-clinical related questions, triage adverse events and product complaints. 11:30am - 8pm EST. Competitive compensation package, Health benefits, Company match 401k, flexible paid time off and sick time.

Requirements

  • Complete follow-up for missing/updated information from stakeholders
  • Ensure document/data processing, data corrections and all communication are documented accurately
  • Maintain a working knowledge of program guidelines, product or disease state for the assigned program(s)
  • Conduct pre and post call analysis of calls
  • Answer incoming calls and perform outgoing calls in professional manner following client guidelines and business rules
  • Identify any areas that are potentially troublesome and follow up with the stakeholder to ensure that issue is resolved

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
]]>