Virtual Patient Support Specialist

Requirements

• Provide timely and accurate responses to inbound calls, emails, and other communications
• Build rapport and establish positive relationships with patients
• Identify and resolve patient issues or escalate to appropriate internal teams as needed
• Maintain detailed and accurate records of patient interactions and transactions in our contact center software system
• Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations

Benefits

• Health benefits to include Medical, Dental and Vision
• Company match 401k
• flexible paid time off (PTO) and sick time