Virtual Patient Support Specialist

Lifelancer
Nashville, TN
Category Healthcare
Job Description
As a Virtual Patient Support Specialist, you will be responsible for answering non-clinical related questions, triaging adverse events, and entering data into the CRM. You will also be required to complete follow-up for missing/updated information, ensure document/data processing, and maintain a working knowledge of program guidelines.

Requirements

  • 1+ year of healthcare call center experience
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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