Virtual Patient Support Specialist

Lifelancer
Columbus, OH
Category Healthcare
Job Description
Virtual Patient Support Specialist role involves providing inbound customer support in a virtual pharmaceutical contact center environment, requiring proactive problem-solving, strong communication skills, and ability to build rapport with patients.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions
  • Adhere to all relevant policies, procedures, and regulations

Benefits

  • Competitive compensation package
  • Health benefits (Medical, Dental, Vision)
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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