Virtual Patient Support Specialist

Lifelancer
Oklahoma City, OK
Category Customer Service
Job Description
The Virtual Patient Support Specialist is a proactive problem-solver responsible for answering non-clinical related questions and triaging adverse events and product complaints. The role requires a working knowledge of program guidelines and product or disease state for the assigned program(s).

Requirements

  • 1+ year of healthcare call center experience
  • Recent pharmaceutical or healthcare industry experience (e.g. Medical Assistant, Nurse's Aide, EMT, health insurance company)
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills and listening skills
  • Ability to type 40+ words per minute (wpm)
  • Efficient computer and data entry skills; ability to learn new systems and programs quickly
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload depending on program needs

Benefits

  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO)
  • Sick time
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