Virtual Patient Support Specialist

Lifelancer
Nashville, TN
Category Customer Service
Job Description
Virtual Patient Support Specialist role requires proactive problem-solving skills and ability to make customers feel like friends. The role involves answering non-clinical related questions, triaging adverse events, and data entry processing. The ideal candidate has 1+ year of healthcare call center experience and working knowledge of medical terminology.

Requirements

  • Bachelor's Degree
  • 1+ year of healthcare call center experience
  • Working knowledge of medical terminology
  • Case management experience
  • Solid written and verbal communication skills
  • Ability to type 40+ words per minute
  • Efficient computer and data entry skills
  • Excellent attention to detail
  • Ability to prioritize and reprioritize workload

Benefits

  • Competitive compensation package
  • Health benefits
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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