Virtual Patient Support Specialist

Lifelancer
Charlotte, NC
Category Customer Service
Job Description
Virtual Patient Support Specialist to provide inbound customer support in a virtual pharmaceutical contact center environment, resolving patient issues and maintaining detailed records.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed

Benefits

  • Competitive compensation package
  • Health benefits (Medical, Dental, Vision)
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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