Virtual Patient Support Specialist

Lifelancer
Columbus, OH
Category Customer Service
Job Description
As a Virtual Patient Support Specialist, you will provide inbound customer support in a virtual pharmaceutical contact center environment, build rapport with patients, and maintain accurate records of patient interactions. The role requires strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.

Requirements

  • High school diploma or equivalent
  • 1-3 years' experience in customer service, call center operations or related fields
  • Strong verbal and written communication skills
  • Desired: Bachelor's degree
  • Desired: Experience in the pharmaceutical or healthcare industry
  • Desired: Bilingual (English/Spanish)
  • Desired: Willingness to work flexible hours

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental, and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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