Virtual Patient Support Specialist

Lifelancer
City of Albany, NY
Category Customer Service
Job Description
Virtual Patient Support Specialist job at Syneos Health in Albany, NY. Provide inbound customer support in a virtual pharmaceutical contact center environment, handle patient issues, and maintain records.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions
  • Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations

Benefits

  • Competitive compensation package
  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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