Virtual Patient Support Specialist

Lifelancer
Columbus, OH
Category Customer Service
Job Description
As a Virtual Patient Support Specialist at Syneos Health, you will provide inbound customer support to patients, caregivers, and healthcare providers in a virtual pharmaceutical contact center environment.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions

Benefits

  • Health benefits to include Medical, Dental and Vision
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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