Role OverviewYou will be responsible for answering non-clinical related questions, triaging adverse events and product complaints, and maintaining a working knowledge of program guidelines, product or disease state for the assigned program(s).
What You Will Do
Complete follow-up for missing/updated information, ensure document/data processing, data corrections, and all communication are documented accurately, concisely, and in a timely manner. Answer incoming calls and perform outgoing calls in a professional manner.
Why It Might Be a Fit
We are looking for a proactive problem-solver with excellent communication skills and the ability to make customers feel like friends. You will have the opportunity to work in a challenging and exhilarating environment with a global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients.
Requirements
- Bachelor’s Degree highly preferred or 1+ year of healthcare call center experience
- 1+ years recent pharmaceutical or healthcare industry experience
- Working knowledge of medical terminology
- Case management experience
- Solid written and verbal communication skills and listening skills
- Ability to type 40+ words per minute (wpm)
- Efficient computer and data entry skills; ability to learn new systems and programs quickly
- Excellent attention to detail
- Ability to prioritize and reprioritize workload depending on program needs
Benefits
- Competitive compensation package
- Health benefits to include Medical, Dental and Vision
- Company match 401k
- Flexible paid time off (PTO) and sick time
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