Role OverviewYou'll be a proactive problem-solver in a fast-paced environment where accuracy, integrity, and compliance matter. You'll identify, investigate, and address potential non-compliance with REMS program requirements.
What You Will Do
Support the REMS Call Center program, conduct investigations, manage investigations, ensure program compliance duties are completed, coordinate corrective actions, provide training, and engage in REMS program auditing.
Why It Might Be a Fit
You'll be empowered to succeed with the support, resources, and autonomy you need. You'll have the opportunity to join a game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients.
Requirements
- Bachelor’s Degree
- Experience with Risk Evaluation and Mitigation Strategy (REMS)
- Knowledge of call center operations and processes
- One or more years of experience in the pharmaceutical or healthcare industry, with emphasis on compliance
- Skill in telephone and/or customer service experience and etiquette
- Efficient computer and data entry skills
- Ability to work with a team and maintain a positive attitude
- Ability to communicate clearly and effectively written and verbal
- Ability to multitask, prioritize day-to-day responsibilities and meet deadlines
- Excellent analytical, problem-solving, and organizational skills
- Experience in high-pressure and fast-paced environment
- Ability to maintain confidentiality involving compliance and company information and activities
- Demonstrate current working knowledge of various rules, regulations, and industry guidance relevant to healthcare compliance
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, or similar electronic mail program
- Proficient with investigation databases and case management systems and tools
Benefits
- Competitive compensation package
- Health benefits to include Medical, Dental and Vision
- Company match 401k
- Flexible paid time off (PTO) and sick time
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