Role OverviewThe VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of VisionLink across the dealership's customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring.
What You Will Do
Provide frontline support for VisionLink-related inquiries, assist customers with account setup, troubleshoot telematics hardware and connectivity issues, and lead customer onboarding sessions.
Why It Might Be a Fit
We're looking for someone with experience in data analytics, strong communication skills, and the ability to work collaboratively across teams and departments.
Requirements
- Experience in data analytics, data science, or a related analytical role
- Strong ability to collect, interpret, and analyze data from multiple sources
- Proficiency with Microsoft Office and database systems
- Excellent written and verbal communication skills
- Ability to work collaboratively across teams and departments
- Strong attention to detail with effective organization and time management skills
Benefits
- Great Work-Life Balance
- Job Stability + Career Growth Opportunities
- Comprehensive Benefits Package – Medical, Dental, Vision
- 401(k) with Employer Match
- Tuition Reimbursement & Development Opportunities
- Paid Time Off & Holidays
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