Visitor Engagement Representative

AIC/SAIC UPDATED 10/2024
Chicago, IL
Category Hospitality
Job Description
The Visitor Engagement Representative facilitates admissions and coatroom services while supporting exhibitions, events, lobbies, and information desks to enhance overall visitor and member experience. Serves as an ambassador for the Art Institute of Chicago, creating a friendly, welcoming environment and consistently providing exceptional service to all guests.

Requirements

  • Provide a warm, welcoming greeting
  • Effectively and accurately provide information to guests
  • Assist with admission sales, checkroom, event and exhibition scanning, member bar admissions, lobby greeting, information desks, and other responsibilities
  • Operate virtual queuing software and point-of-sale system
  • Handle funds collected for membership and admission sales
  • Utilize manager/guest feedback to improve customer service
  • Participate in and reinforce an enjoyable and inclusive work environment and team culture

Benefits

  • PTO
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement Plan
  • 401k Matching
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