Visitor Services Representative I

The Visitor Services Representative performs day-to-day visitor engagement operations and ensures a positive, welcoming, enriching, and safe experience for all visitors. This role is responsible for providing excellent customer service, greeting visitors, and introducing them to the many benefits of Mass Audubon membership.

What You Will Do

The Visitor Services Representative will greet and provide information to members, visitors, and guests regarding the visitor center, sanctuary, trails, programs, and Mass Audubon in general. They will also answer phone calls, monitor voice mail, and provide information, guidance, and direction.

Why It Might Be a Fit

The Visitor Services Representative will work cooperatively with volunteers and support sanctuary events and activities with operational tasks as needed. They will also provide visitor services duties at other sanctuaries within the Greater Boston Region where necessary.

Requirements

• At least 21 years of age
• Driver's license and ability to drive Mass Audubon vehicles
• Excellent people skills and enthusiasm for a team working environment
• Organized with strong written and verbal communication skills
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services
• Office skills, including computer, copier, scanning, and phone system
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel)
• A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary
• CPR/First Aid Certification or willingness to obtain certification
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion

Benefits

• Pay range of $20.00-$23.00/hour
• Year-round position
• Vacation time
• Paid holidays