Role OverviewAs a Visual Keyholder, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals.
What You Will Do
Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment. Interpreting sales data and customer insights to inform and execute the store’s visual direction.
Why It Might Be a Fit
You have a genuine interest in people, communicate clearly, and actively listen to understand their perspectives and needs. You are adaptable and responsive to changing priorities and customer requests.
Requirements
- Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
- Interpreting sales data and customer insights to inform and execute the store’s visual direction
- Designing and installing impactful window displays that reflect seasonal trends and brand identity
- Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
- Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
- Supporting the sales team in daily store operations and contributing to a seamless customer experience
- Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
- Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey
Benefits
- 25% staff discount across all H&M Group brands
- H&M Incentive Program (HIP)
- Dental & Vision Plans
- 401 (k)
- Paid Time Off
- Health Savings Account (HSA)
- Life & Disability protection
- Employee Assistance program (EPA)
- Commuter Benefits
- Pet Insurance
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