Role OverviewThe VOA Customer Service Representative is responsible for booking reservations, promoting package upgrades, and delivering exceptional customer service to Vacation Traveler Package owners. The role involves engaging with customers through primarily outbound calls and occasional inbound interactions.
What You Will Do
The representative will assist guests with booking reservations, purchasing package upgrades, and travel protection plans, while also collecting delinquent balances and resolving payment concerns.
Why It Might Be a Fit
The ideal candidate will have strong verbal and written communication skills, with the ability to build rapport and effectively resolve customer concerns. Bilingual candidates are a plus.
Requirements
- High school diploma or GED required
- Minimum of 6 months to 1 year of customer service experience required
- Previous call center, hospitality, timeshare, collections, or vacation ownership experience preferred
- Strong verbal and written communication skills
- Excellent time management, organization, and multitasking abilities
- Ability to maintain a professional, patient, and courteous demeanor
- Strong attention to detail and proficiency in documenting account activity
Benefits
- Comprehensive Health Benefits
- Paid Time Off
- Paid Holidays
- 401(k) with Generous Company Match
- Daily Pay
- Family-Focused Benefits
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance
- Loyalty Program
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship
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