Voice Over Internet Protocol Technician

Requirements

• Provides broad telephony support from administrator level configurations to in-depth technical solutions for critical clients over nonsecure networks.
• Works as the SME for engineers, surveyors, installers, and project managers to develop and execute end-to-end solutions for vendor products including Session Border Control and/or CUBE.
• Provides administration to voicemail servers, call managers, and emergency responders involving T1, fiber, Ethernet, multiplexing, copper wrap, and cellular servicing.
• Configures and troubleshoots multi-vendor hardware and software systems.
• Engages support for the escalation and communication of status to agency management and internal customers.
• Provide support to TCP/IP network protocols that rely on TCP, Session Initiation Protocol, session description protocol, and VoIP codecs to provide reliable service.
• Monitor, tune, and support basic existing telephone systems and network infrastructure to ensure stable, reliable, secure, and efficient communications operations.
• Support Identification, assessment, and development of detailed requirements such as supporting re-architecture of network segments in order to facilitate new requirements, technologies and growth.
• Support lien mitigation efforts related to maintaining a compliant System Security Plan and associated network security and communicate effectively with a wide variety of technical and non-technical audiences, including customers, team partners, and other staff members.

Benefits

• Health Insurance
• Life Insurance
• Paid Time Off
• Holiday Pay
• short-term and long-term Disability
• Retirement and Savings
• Learning and Development opportunities
• wellness programs