Role OverviewThe selected candidate will design, implement, maintain, and optimize enterprise voice communications infrastructure, including VoIP, unified communications, E911 services, and telephony systems supporting mission-critical federal operations throughout the Washington, DC metropolitan area.
What You Will Do
Design, install, configure, maintain, and support enterprise VoIP and telephony infrastructure. Work with Federal clients on migration to modern architecture (e.g. Teams telephony). Perform operational support and sustaining engineering for analog, digital, and VoIP telephone systems.
Why It Might Be a Fit
The selected candidate will work with cutting-edge Cisco VoIP and Unified Communications technologies, collaborate with a highly skilled engineering team in a dynamic, mission-focused environment, and have opportunities for technical training, certification, and career advancement.
Requirements
- Active Secret Clearance (or higher)
- U.S. Citizenship required
- Bachelor's degree in computer science, Engineering, Information Technology, Business Management, or a related field (or equivalent experience)
- Minimum four (4) years of experience supporting enterprise VoIP and Video Teleconferencing (VTC) environments
- Must hold DoD 8570/8140-Compliant Certification
- Experience administering enterprise VoIP and unified communications infrastructure
- Experience supporting VoIP call processors, softphones, Wi-Fi phones, voice gateways, and E911 systems
- Experience performing telecommunications Moves, Adds, and Changes (MAC)
- Experience with Cisco Unified Communications Manager (CUCM), 15.0 preferred
- Experience with Cisco Unity Connection
- Experience with Cisco Jabber
- Strong understanding of voice networking, routing, switching, and telephony systems
- Excellent troubleshooting, analytical, and problem-solving skills
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to participate in an on-call rotation and occasional evening or weekend support
Benefits
- Competitive salary
- Comprehensive benefits package including medical, dental, vision, paid time off, paid holidays, and a 401(k) with company match
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