Volunteer Engagement Manager

The Volunteer Engagement Manager leads Feeding Northeast Florida's volunteer engagement strategy, creating meaningful opportunities for community members to engage with the organization through service. The Manager develops new programs, builds structures, and trains Volunteer Coordinators to deliver a high-quality volunteer experience. The position oversees volunteer programs, including recruitment, check-in, orientation, recognition, and stewardship.

What You Will Do

Develop and implement volunteer programs, including the Teen Ambassador Program, Family Volunteer Days, off-site volunteer activities, Volunteer Captain Program, Care Team, and other specialized volunteer initiatives. Lead volunteer welcome and orientation, establish and monitor volunteer experience and customer-service standards, and develop strategies to encourage volunteers to return and deepen their involvement.

Why It Might Be a Fit

The ideal candidate has strong knowledge of volunteer recruitment, engagement, retention, stewardship, and recognition, with demonstrated ability to develop and manage programs from concept through implementation and evaluation. Excellent interpersonal and customer-service skills, with the ability to influence, train, and establish standards without direct supervisory authority.

Requirements

• B.A./B.S. degree or equivalent experience
• Experience developing, implementing, or managing volunteer or community programs
• Experience creating training, procedures, or program materials
• Valid Driver's License

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment