Role OverviewThe VP of Customer Engineering & Success leads CircleCI's full technical customer journey, from pre-sales technical wins through adoption, support, renewal, and expansion. The role requires 15+ years of experience in customer success, solutions or field engineering, technical support, or other technical customer-facing leadership roles, primarily at B2B SaaS companies.
What You Will Do
The VP will set the vision, strategy, and operating model for a global organization, integrate pre-sales and post-sales technical engagement into one seamless customer journey, and own retention and expansion outcomes.
Why It Might Be a Fit
The ideal candidate will have a proven track record owning and improving gross and net revenue retention, churn, and expansion metrics at scale, and experience building and scaling global teams across multiple regions and time zones.
Requirements
- 15+ years of experience in customer success, solutions or field engineering, technical support, or other technical customer-facing leadership roles, primarily at B2B SaaS companies
- 10+ years leading leaders, including multi-function organizations that combine both pre-sales and post-sales technical teams
- Proven track record owning and improving gross and net revenue retention, churn, and expansion metrics at scale
- Experience building and scaling global teams across multiple regions and time zones
- Strong technical foundation in software development, DevOps practices, CI/CD, and cloud technologies
Benefits
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