VP, CX Transformation (CCaaS)

Requirements

• 15 years of experience
• 8 years hands-on experience in leading and selling CX solutions on an enterprise level
• Experience in handling large accounts, stakeholder management, account planning
• Experience in CX Revenue and account growth
• Build and maintain strong relationships with clients
• Be the onshore point of contact for any client escalations
• Works with offshore and internal technical teams to steer the project delivery and relationship
• Strong expertise in CCaaS solutions like NICE, Genesys, AWS
• Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI
• Basic Understanding of Voice Telephony and Data Networks
• Excellent communication & presentation skills
• Proficient in working with cross functional teams
• Ready to work in flexible time zone as per client requirement
• Effective leadership and influencing skills in the application of CX and GenAI