VP Financial Assistance & Loan Servicing

The Vice President of Financial Assistance & Loan Servicing will strategically plan, direct, and monitor all financial assistance and loan servicing activities for Redwood Credit Union. This role will assist members with post-funding loan activities, mitigate loss, and retain loan portfolios. The VP will also direct strategy to serve delinquent members, provide excellent member experiences, and minimize loan-loss exposure through proper risk-based collection practices.

What You Will Do

The VP will review and identify cost-effective utilization of resources, build and maintain a high-performing team, and communicate with senior management regarding loan portfolio performance and trends. This role will also protect RCU's financial interest through effective loan loss mitigation and delinquency management.

Why It Might Be a Fit

The ideal candidate will have a combination of education and experience equivalent to a bachelor's degree in business administration, finance, or a closely related field, with a minimum of ten years' experience in lending operations and collections at a financial institution, and a minimum of three years of progressive leadership experience.

Requirements

• Ability to manage and develop multiple diverse operational units
• Highly proficient in all areas of loan collections, loan servicing, and liquidation/work-out
• Thorough knowledge of all aspects of financial institution lending and collection methods, practices, and services
• Current knowledge of all laws, rules, and regulations pertaining to debt collections, bankruptcy, foreclosure, and loan servicing
• Strong negotiation, persuasion, and public speaking skills
• Ability to use data to analyze problems and opportunities, identify and evaluate alternatives, and develop sound, effective approaches
• Ability to plan, implement, and evaluate the achievement of strategic and business plan goals, objectives, and work plans
• Ability to lead, motivate, and supervise team members
• Ability to communicate effectively, both verbally and in writing
• Ability to establish and maintain effective working relationships with a diverse group of people

Benefits

• Competitive medical, dental, and vision insurance
• Employee performance incentive plan
• Salary Advancement–Merit increase based on performance
• 401(k) program with employer match
• Time Off–Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU Discounts and Perks