VP, Intelligent Servicing Product

The VP, Intelligent Servicing Product will help define the future of how Synchrony frontline agents and AI systems work together in servicing and contact center experiences. This is a high-impact opportunity to shape next-generation intelligent servicing capabilities that reduce friction, improve frontline productivity, and create better outcomes for customers and agents.

What You Will Do

The ideal candidate will own the product strategy and roadmap for agentic servicing experiences, identifying where to build, integrate, or partner to move quickly and deliver measurable impact. They will partner closely with data science, operations, engineering, governance, and change management teams to design, test, and scale responsible human-in-the-loop solutions grounded in frontline needs and business value.

Why It Might Be a Fit

The ideal candidate is a strong product thinker with deep experience in agentic AI, intelligent orchestration, or workflow automation. They bring product taste, technical curiosity, design sensibility, and can simplify complex workflows while raising the bar for product quality in a highly regulated financial services environment.

Requirements

• Bachelor’s degree and 8+ years of relevant experience in product management, platform strategy, servicing technology, customer operations technology, or equivalent or 12+ years of equivalent relevant experience in lieu of a degree
• 8+ years leading cross-functional initiatives across business and technology teams with measurable outcomes
• 5+ years of Agile delivery experience, including backlog management, release planning, and dependency management
• Experience driving AI, automation, or workflow-oriented product strategy in an enterprise environment
• Strong ability to translate business goals into product requirements, experiments, roadmaps, and iterative releases
• Proven ability to partner with engineering, architecture, and data science teams on integrations, technical tradeoffs, and solution design
• Strong analytical fluency with the ability to pull, interpret, and act on data to inform prioritization, experimentation, and product decisions
• Strong written and verbal communication skills with technical and non-technical stakeholders at all levels

Benefits

• Dental insurance
• Vision insurance
• Annual bonus based on individual and company performance
• Equity in the company