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VP of Customer Experience
LGC
Any Location, MN
Category
Customer Service
Apply for Job
Remote
Job Description
Deliver Science for a Safer World by bridging the gap between high-science product delivery and superior service excellence as the strategic architect of the entire post-sales customer lifecycle.
Requirements
15+ years of progressive experience in the Life Sciences, Biotech, or Diagnostics sectors
Regulatory knowledge of FDA and global health ministry requirements
Strategic capability in Customer Journey Mapping for healthcare providers, life sciences industry professionals, and multi-stakeholder enterprise accounts
Technical literacy with life sciences tech stacks, including SFDC CRM, and advanced AI-driven analytics
Bachelor's degree in a Science or Life Science field; MBA or advanced degree (Ph.D./MS) in science or business is highly preferred
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