VP of Customer Success | RCM Outsourcing

Infinx
Houston, TX
Job Description
We are seeking a seasoned Revenue Cycle Management (RCM) leader to join our leadership team as VP of Customer Success, RCM Outsourcing. This role will be responsible for managing and growing strategic RCM engagements across mid-market and enterprise healthcare customers, ensuring exceptional operational performance, client satisfaction, and long-term partnership success.

Requirements

  • 15+ years of Revenue Cycle Management experience
  • Experience in one or more of the following specialties: Radiology, Imaging and Diagnostics, Cardiology
  • Demonstrated leadership managing large-scale RCM outsourcing engagements
  • Experience working in both provider organizations and RCM outsourcing/billing companies strongly preferred
  • Proven track record managing enterprise or large mid-market healthcare customers
  • Experience leading cross-functional RCM operations teams
  • Strong understanding of RCM KPIs, revenue optimization strategies, and operational best practices
  • Demonstrated experience implementing technology-driven RCM improvements (automation, analytics, AI, workflow platforms)
  • Customer-first mindset with strong executive relationship management skills
  • Strong operational and analytical rigor
  • Ability to scale operations and drive performance improvement
  • Collaborative leadership style with the ability to influence internal and external stakeholders
  • Strategic thinker who can connect technology, operations, and financial outcomes

Benefits

  • 401(k) Retirement Savings Plan
  • Comprehensive Medical, Dental, and Vision Coverage
  • Paid Time Off
  • Paid Holidays
  • Pet Care Coverage
  • Employee Assistance Program (EAP)
  • Discounted services
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