VP, Operations and Client Partnerships

NFP
Any Location, MA
Job Description
The Vice President of Operations and Client Partnerships is responsible for leading and optimizing multiple organizational functions, including sales, operations, client relations, technology application, change management, sales support, and process improvement.

Requirements

  • Oversee all sales and operational functions, including enrollment, eligibility, vendor management, carrier and client partnerships, ensuring compliance and quality service delivery.
  • Develop and execute strategies to strengthen carrier, client and ICHRA Administrator partnerships, maximize customer satisfaction, and drive retention across business segments.
  • Lead process improvement initiatives, implementing methodologies and automation to enhance operational efficiency and service delivery.
  • Direct cross-functional teams to manage account enrollments, renewals, and product configurations, collaborating with sales, IT, finance, and other departments.
  • Drive change management initiatives, navigating organizational transitions, optimizing processes, and fostering a culture of continuous improvement.
  • Oversee strategic projects such as development and implementation of ICHRA strategies, open enrollment management and system implementations, ensuring alignment with the organization’s strategy and business model.
  • Utilize data analytics to identify trends, assess risks, and inform decision-making to drive operational and strategic improvements.
  • Mentor and develop high-performing teams, implementing career development programs and fostering a culture of accountability and growth.

Benefits

  • Competitive salary
  • PTO & paid holidays
  • 401(k) with match
  • Exclusive discount programs
  • Health & wellness programs
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