Role OverviewThe Warehouse Customer Service Representative (WCSR) is a customer-facing role within the warehouse, responsible for handling customer inquiries, coordinating order fulfillment, and ensuring smooth logistics operations.
What You Will Do
Process orders, track shipments, address and resolve customer concerns, work closely with logistics, shipping, and inventory teams, and generate reports on order accuracy, shipping performance, and customer complaints.
Why It Might Be a Fit
Growth opportunities, competitive pay, supportive leadership and team, and excellent benefits.
Requirements
- Experience in customer service, logistics, or warehouse operations
- Strong verbal, written and interpersonal communication and problem-solving skills
- Familiarity with inventory management and shipping procedures
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office and warehouse management software
- Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
- Ability to calculate figures and amounts
- Ability to interpret technical documents
- Ability to work in a team environment
Benefits
- Growth opportunities
- Competitive pay
- Supportive leadership and team
- Excellent benefits
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