Warranty Administration Specialist

As a Warranty Administration Specialist, you will review, process, and manage warranty claims to ensure compliance with company and heavy industry policies and procedures. You will support dealers, customers, service teams, and internal departments by ensuring timely and accurately claim resolution and documentation.

What You Will Do

Your key responsibilities will include warranty claim management, dealer and internal communication and collaboration, warranty documentation and system management, and warranty reporting and analysis.

Why It Might Be a Fit

You will be a good fit for this role if you have a passion for continuous learning and knowledge accumulation, with the ability to think independently and develop solutions. You should also have high attention to detail and accuracy, strong patience to understand policies and regulations.

Requirements

• Associate or bachelor’s degree preferred in Engineering, Business administration, Automotive technology, Heavy equipment technology, or related field
• Ability to prioritize, multitask, and thrive in a fast-paced environment
• Effective written and verbal communication skills with a strong customer service focus
• Knowledge of SAP, Salesforce, SIS, or related systems preferred
• Knowledge of mechanical engineering, heavy equipment technical understanding preferred
• Bilingual English/Chinese preferred

Benefits

• Medical, dental, and vision
• Paid Time Off
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Company paid STD and LTD benefits
• Life Insurance
• Employee Assistance Program (EAP)