Role OverviewThe Warranty Analysis and Quality Specialist will analyze warranty data, monitor product quality trends, support root cause investigation, and drive continuous product improvement initiatives. This role plays a key responsibility in improving and enhancing the products, services, and parts quality.
What You Will Do
Key responsibilities include analyzing warranty claim data, failure trends, and warranty cost drivers; monitoring field quality performance of machines and components; supporting investigation of failed components and major warranty cases; and preparing professional documentation in compliance with company policies, industry standards, and legal regulations.
Why It Might Be a Fit
The ideal candidate will have strong analytical and problem-solving skills, a passion for continuous learning, and the ability to think independently and develop solutions. They will also have effective written and verbal communication skills with a strong customer service focus.
Requirements
- Associate or bachelor’s degree preferred in Engineering, Automotive or Heavy equipment technology, Industrial engineering, Quality management or related technical field
- Ability to prioritize, multitask, and thrive in a fast-paced environment
- Effective written and verbal communication skills with a strong customer service focus
- Knowledge of SAP, Salesforce, SIS, or related systems preferred
- Knowledge of mechanical engineering, heavy equipment technical understanding and/or warranty quality management preferred
- Strong analytical and problem-solving skills
- Passion for continuous learning and knowledge accumulation, with the ability to think independently and develop solutions
- High attention to detail and accuracy, strong patience to understand policies and regulations
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- 401(k) savings plans
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Company paid STD and LTD benefits
- Life Insurance
- Employee Assistance Program (EAP)
]]>