Role OverviewThe Warranty Analyst is responsible for processing and resolving warranty claims, ensuring compliance and accuracy across all warranty documentation and records, and serving as a key resource for the dealer network on warranty policies and procedures.
What You Will Do
Process and resolve warranty claims accurately, ensure all warranty documentation is complete and compliant, and provide guidance to dealers on warranty policies and procedures.
Why It Might Be a Fit
This role requires strong attention to detail, organizational skills, and the ability to communicate clearly with technical and non-technical audiences.
Requirements
- 2–5 years of experience in an OEM warranty environment
- Technical background in construction equipment, diesel engines, or related mechanical systems
- Proficiency in warranty management software and customer service systems
- Knowledge of Yanmar product lines and service procedures or demonstrated ability to develop this knowledge quickly
- Ability to communicate clearly with both technical and non-technical audiences, including dealers and internal stakeholders
Benefits
- Medical
- Dental
- Vision
- Basic Life & AD&D
- Voluntary Term Life
- Short- and Long-Term Disability
- EAP
- HSA
- Medical & Dependent Care FSA
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Paid Time Off
- Paid Holidays
- 401(k) plan with a company match of up to 4%
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