Role OverviewThe Warranty Clerk will process warranty claim concerns for new and used vehicles at the dealership, maintaining productive relationships with manufacturers and ensuring compliance with policies and procedures.
What You Will Do
Responsibilities include reviewing warranty repair orders, determining labor operation codes, and monitoring warranty claims for abuse. The successful candidate will also provide weekly reports to the service manager and maintain a high level of personal grooming and hygiene.
Why It Might Be a Fit
The ideal candidate will have a complete understanding of manufacturer and after-market warranty company policies and procedures, and be able to maintain a minimum warranty claims acceptance rate of 95%.
Requirements
- Follows the dress code the company has put in place
- Maintains a clean and neat work area
- Follows federal, state and local law as well as company policy about safeguarding all information
- Reports on time to work and follows schedule that is given
- Keeps current with annual HR training along with any other training that might be required for this position
- Follows all company policies and procedures
- Notifies supervisor of any illegal activity
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