Role OverviewThe Warranty Coordinator supports the company's commitment to provide world-class, after-sales service by managing a specific region of dealer networks, communicating with customers, and resolving incidents of customer dissatisfaction in a timely and satisfactory manner.
What You Will Do
Key responsibilities include initiating and maintaining accurate service records, creating service part orders, scheduling dispatches, troubleshooting and advising customers on service-related issues, and maintaining frequent communication with customers, sales representatives, and business partners.
Why It Might Be a Fit
The ideal candidate will have a minimum of 3 years of related experience and/or training in warranty claims, a passion for providing an exceptional customer experience, and advanced skills in Microsoft Office applications.
Requirements
- Bachelor's degree from an accredited institution
- A minimum of 3 years related experience and/or training in warranty claims in lieu of Bachelor's degree
- Passionate about providing an exceptional customer experience
- Titan, Doclink, or SAP experience a plus
- 3 years Customer Service experience with demonstrated knowledge of JW products or systems preferred
- Advanced skill in Microsoft Office applications
- Comprehensive knowledge base of 2 or more product offerings
- Ability to resolve escalated customer service situations
- Ability to manage escalations and resolve problems in a timely manner
- Ability to identify systematic issues and assist with writing a SOP
- Demonstrated track record of working in a fast-paced environment
- Ability to quickly learn new software, systems, or processes
- Advanced communication skills (verbal and written)
Benefits
- Competitive compensation and benefits packages
- Medical, dental, vision, and basic life insurance
- Up to 15 days' vacation leave annually
- Ten paid holidays throughout the calendar year
- 401k Retirement Savings Plan
- Prescription Drug Plan
- Flexible Spending Account (FSA)
- Health Reimbursement Account (HRA)
- Employee Assistance Program (EAP)
- Tuition Reimbursement
- Employee Discount Program
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