Warranty Dealer Advocate Lead

TeleTech
Dearborn, MI
Category Operations
Remote
Job Description
The Warranty Dealer Advocate Lead is a subject matter expert responsible for investigating and resolving warranty inquiries and responding to questions and concerns regarding warranty claim submission in a professional and timely manner. The role works at a high level of effectiveness providing help in all areas of warranty administration for the dealer population.

Requirements

  • Acts as a subject matter expert for all warranty questions for the client, dealerships and the internal team.
  • Maintains detailed knowledge of: Warranty & Policy Manual, One Warranty Solution (OWS) Claiming User Guide, Ford Lincoln Protect Admin Manual, Fleet Program Manual and Part Coverage Directory.
  • Uses all available resources to assist the dealer getting a warranty claim submitted and paid; follows status using the OWS and the online Automotive Service Information System (OASIS)

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
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