Role OverviewThe Warranty Operations Specialist will own Sterling's warranty process from evaluation through resolution, ensuring warranty claims are handled accurately, efficiently, and with the level of service expected from Sterling. The role requires a deep understanding of Sterling's products, warranty standards, repair processes, and recurring product issues.
What You Will Do
The successful candidate will be responsible for reviewing warranty claims and returned products promptly, managing warranty priorities independently, and ensuring that warranty claims are handled accurately and efficiently. They will also develop a deep working knowledge of Sterling's luminaire and component lines, understand how Sterling products are assembled, installed, serviced, and repaired, and correctly identify common product failures and determine appropriate resolutions.
Why It Might Be a Fit
The ideal candidate will have a strong problem-solving ability, attention to detail, and excellent communication skills. They will be able to take responsibility for seeing work through from beginning to end, approach unfamiliar problems logically, and balance warranty policies, technical realities, cost, and customer experience when determining the appropriate path forward.
Requirements
- Ownership Mentality
- Technical & Mechanical Aptitude
- Problem Solving
- Operational Thinking
- Attention to Detail
- Customer Judgment
- Organization & Prioritization
- Proactive Communication
- Leadership Potential
Benefits
- Healthcare
- STD/LTD
- Paid Holidays
- PTO & Bereavement Leave
- 401k Contributions
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