Role OverviewThe Patient Services Representative works with patients and their families to address needs and concerns, providing excellent customer service and following Allegro Pediatrics policies and procedures.
What You Will Do
Responsibilities include answering phones, scheduling appointments, troubleshooting issues, and maintaining a working knowledge of office equipment and policies.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, a positive attitude, and the ability to work independently and as part of a team.
Requirements
- Proficient in computer navigation, task management, and working with several software programs at the same time
- Previous customer service experience
- Maintain good attendance record
- Excellent customer service skills with a positive attitude
- Ability to work independently and as part of a team
- Excellent interpersonal/people skills
- Strong organizational/multi-tasking skills
- Enjoy working in a fast-paced patient-focused environment with ongoing changes
- Must have reliable transportation and be willing to travel to all clinics as staffing needs change
- Must be 18 years of age or older
Benefits
- Bi-weekly payroll
- Overtime after 40 hours a week
- Medical, dental, and vision insurance
- Employer paid life, AD&D insurance
- Employer paid Employee Assistance Program (EAP)
- Paid Time Off (PTO)
- 401(k) Plan with employer matching
- Anniversary bonus
- Annual performance review bonus
- License renewals reimbursement
- Birthday/anniversary recognition
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