Welcome Ambassador (Bell Attendant)

Hyatt
Austin, TX
Category Customer Service
Job Description
Role Overview

As a Welcome Ambassador (Bell Attendant), you will be the face of Miraval Austin, providing exceptional guest experiences from arrival to departure. You will be responsible for greeting guests, directing them to check-in, and providing walking tours and golf cart tours throughout the resort. This role requires refined verbal and written communication skills, the ability to stand for long periods, and a valid driver's license.

What You Will Do

Your main responsibilities will include greeting arriving guests, providing walking tours and golf cart tours, informing supervisors of guest issues, and assisting other associates as needed.

Why It Might Be a Fit

This role is ideal for individuals who enjoy working in a fast-paced environment, have a desire to satisfy the needs of others, and are able to communicate effectively with guests and colleagues.

Requirements

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Refined verbal and written communication skills
  • Ability to stand for long periods of time
  • Valid Driver's License
  • Previous Hospitality experience preferred but not required
  • Ability to lift, push, pull moderate weight up to 75 lbs

Benefits

  • iAm Days to spend a paid 8 hours experiencing Miraval, twice per year
  • Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth
  • Discounted and Complimentary Hyatt Hotel nights
  • Medical, Prescription, Dental and Vision Insurance on 30th day of employment
  • 401K with company match
  • Generous Paid Time Off program
  • Paid Family Bonding Time and Adoption Assistance
  • Complimentary daily colleague meals
  • Employee Stock Purchase Plan
  • Access to resort facilities including spa services, programs, hiking trails and fitness center
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