Wireless Retail Sales Specialist

As a Wireless Retail Sales Specialist at Consumer Cellular, you will build meaningful connections with guests, team members, and field leadership through active listening and thoughtful conversation. You will guide interactions toward solutions that meet guest needs while supporting store performance goals. You will focus on building loyalty — not just completing transactions. You will create a welcoming, comfortable store environment where every guest feels valued. You will bring your authentic self to work each day, modeling positivity, professionalism, and our core belief that Happy Employees make Happy Customers.

What You Will Do

You will confidently sell devices, plans, and services, translating technology into simple, real-world conversations. You will stay current on promotions, product updates, and tools, consistently working toward individual and team performance goals. You will manage guest appointments and proactively review customer accounts to recommend the best plans and offers. You will serve as a problem solver and investigator, ensuring accounts are accurate and well-documented while delivering a seamless, professional experience every time.

Why It Might Be a Fit

If you believe work should feel meaningful, relationships should come before transactions, and service should feel human, you’ll fit right in here. You will have the opportunity for leadership development, skill-building, and career progression. You will be part of a team that genuinely loves what they do and is transforming the retail experience by doing things differently.

Requirements

• High school diploma required
• Minimum 6 months of retail customer service experience (Wireless sales experience preferred)
• Demonstrated ability to meet or exceed sales goals
• Experience operating a POS system with strong attention to transaction accuracy
• Proficient with Microsoft Office (Word, Excel, and PowerPoint)
• Flexible availability, including evening and weekends
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing, and moving items

Benefits

• Competitive base pay with potential for shift differential, overtime, and bonus pay
• Bonus eligibility is subject to active employment and compliance with company policies at the time of payout
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program