Wooflands Assistant Manager

Requirements

• Deliver internal and external guest service the Nemacolin way.
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service.
• Ensures Standard Operating Procedures are adhered to and cohesive.
• Implements company guidelines, manuals and service protocols.
• Purchases supplies and other items needed by department, authorizing purchase orders within guidelines to ensure timely procurement of necessary items.
• Plans and coordinates meetings which include gathering, compiling, and organizing all required information and creating presentation material.
• Communicates directly and on behalf of the owner, executives, associates, family members and others, on matter related to owner’s interest.
• Creates an inviting environment by combining both visual and service atmosphere which conveys the right message and services to guests and their pet(s).
• Responsible for supporting the Wooflands Manager for overall performance of the company and ensures operating objectives and profit remain on target.
• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion – often with deadline pressures.
• Positively addresses and resolves guest concerns in a timely manner and communicates any problems/issues to Wooflands Manager.
• Works with the Wooflands Manager to develop strategies to capitalize on opportunities – both short and long-term.
• Responsible for implementing training protocols to ensure they are maintained and completed in a timely manner while ensuring all staff has completed required training/receives support of on-going training needs.
• Ability to use all required office equipment in an effective and efficient manner.
• Excellent attention to detail and ability to multi-task in high-pressure situations.
• Ability to compose, type, route, and file correspondence, etc.
• Ability to communicate effectively and professionally with external contacts and all levels of associates.
• Ability to work under high-pressure situations and maintain confidentiality.
• Expert level communication skills – proper and professional written and verbal communication skills.
• Able to review and comprehend all necessary documentation.
• Expert at various computer applications and programs.
• Demonstrates independent and advanced decision-making for complex problems by utilizing critical thinking, analysis and problem-solving.
• Outstanding time-management skills, with proven ability to accomplish numerous tasks and challenging priorities in an effective and timely manner; demonstrated ability to execute on short-term, deadline-driven tasks daily, as well as important long-term projects requiring collaboration from multiple parties.
• Ability to hand confidential information with discretion and tact.
• Expert level in Microsoft Office (Outlook, Word, Excel, and PowerPoint) as well as Adobe Acrobat.
• Other job duties as assigned.

Benefits

• Attractive 401(k) plan
• Paid vacation, holidays, and personal hours
• Family medical, dental, and vision insurance. Long-term and short-term disability insurance
• Employee and educational assistance program
• Up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort
• On-site uniform and dry-cleaning services
• Discounted meals during breaks in associate break areas
• Wisteria Associate Community- Wisteria is Nemacolin’s way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center.
• Associate Recognition programs
• Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs
• Opportunities for advancement
• Mentoring and coaching programs