Role OverviewJoin a team accelerating the modernization of a large federal agency's enterprise data and analytics ecosystem. As a Workflow Automation Engineer, you will configure and improve CRM integrations, intake workflows, routing logic, customer status visibility, workflow automation, reporting dashboards, and customer lifecycle data flows.
What You Will Do
Configures and improves CRM integrations, intake workflows, routing logic, customer status visibility, workflow automation, reporting dashboards, and customer lifecycle data flows. Translates service designs and product requirements into working CRM/workflow capabilities that maintain customer history and support status transparency.
Why It Might Be a Fit
Experience in workflow automation, CRM configuration, and integration with downstream provisioning and support processes is required. Strong analytical, problem-solving, and decision-making capabilities are also necessary.
Requirements
- U.S. Citizenship
- Reside in the U.S. and be authorized to work in the U.S.
- Have lived in the U.S. for three (3) full years out of the last five (5) years
- Bachelor's degree in Information Systems, Systems Analysis, Computer Science, Business Information Systems, Workflow Automation, Business Analytics, or related field
- Minimum 6 years of relevant experience in workflow automation, CRM configuration, and integration with downstream provisioning and support processes
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) plan
- Paid time off
- Life insurance
- Disability insurance
- Flexible spending account
- Employee assistance program
- Professional development opportunities
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