Role OverviewThe Workforce Administration Representative will provide administrative support for team members and leadership, collaborating with a cohesive group in a busy contact center setting, and ensuring the success of the Workforce Administration team.
What You Will Do
Responsibilities include maintaining in-depth understanding of payroll coding, managing timekeeping processes, processing and monitoring state-specific leaves, and serving as a resource for team members and leaders regarding leave policies and payroll adjustments.
Why It Might Be a Fit
The ideal candidate will have strong administrative skills, excellent service skills, and the ability to prioritize work, be detail-oriented, and meet deadlines in a fast-paced environment.
Requirements
- High School diploma or GED equivalency
- 1 year of administration experience or equivalent
- Knowledge of MS Office Products including Word, Excel, PowerPoint, Copilot
- Ability to prioritize work, be detail-oriented, and meet deadlines
- Ability to perform in a fast-paced environment and handle multiple tasks simultaneously
- Ability to be self-motivated with strong organizational skills
- Ability to grasp concepts and functionality of specific software and programs
- Ability to effectively communicate both verbally and in writing with all levels within the organization
- Excellent interpersonal skills with a focus on customer service
- Approachable and professional demeanor
- High level of professionalism and ability to maintain confidentiality
- Strong verbal and written communication skills
- Ability to work varied hours and holidays (as business needs may vary)
- Must be able to secure appropriate airport authority and/or US Customs security badges (if applicable)
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
- Paid holidays
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