Workforce Management Analyst

Michigan Farm Bureau
Lansing, MI
Category Consulting
Job Description
This role is for a Workforce Management Analyst to optimize staffing levels, streamline operations, and enhance Property/Casualty Customer Service (PCCS) effectiveness. The analyst will design, maintain, and interpret workforce management platforms to improve forecasting and scheduling. The primary objective is to ensure optimal resource allocation and alignment with organizational goals.

Requirements

  • Lead the design and maintenance of the PCCS Workforce Management (WFM) platform.
  • Develop and maintain contact volume forecasting models.
  • Investigate and interpret department reports.
  • Apply workforce theories to address business challenges.
  • Passion for customer experience continuous improvement.

Benefits

  • Medical
  • Dental
  • Vision
  • 401K
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