Workforce Operations Manager

Empyrean Benefit Solutions
Houston, TX
Category Operations
Job Description
The Workforce Operations Manager is responsible for overseeing workforce management functions across multiple teams within the Service Center Workgroups, utilizing advanced workforce methodologies to optimize service level performance and maximize resource utilization.

Requirements

  • Conduct short-term and long-term workload forecasting, scheduling, and real-time resource management to consistently meet daily, weekly, monthly, and quarterly metrics.
  • Facilitate communication between teams and leadership to ensure alignment with staffing requirements and operational goals.
  • Analyze interactions, productivity, and patterns to optimize staffing levels, enhance operational efficiency, and ensure alignment with departmental budget targets.

Benefits

  • 401k Matching
  • Generous Paid Time Off
  • Retirement Plan
]]>